BOOKING CONDITIONS FOR UP THE CREEK, KINGSWEAR, DEVON.

1. CONTRACT

The letting of this Property on our website brochure (“the Property”) for any period (“the Tenancy”) shall be between the Owner of the Property (“the Owner”) and the person(s) named on the booking form (“the Tenant(s)”) such expression to include any other person occupying the Property with the Tenant(s).

2. RENTS

All rentals shown on the website are per week unless otherwise stated. The Owner reserves the right to adjust prices quoted in the website brochure, due to errors or omissions or changes in VAT rates.

3. PAYMENT & CONFIRMATION

Bookings are only accepted by the Owner in writing on the official booking form. Once the form and payment for rental deposit (£100), are received, the Owner will confirm the full details of the booking in writing or via e-mail to the Tenant. Once confirmation has been issued the Tenant is liable for the total rent. The balance of rent must be paid at least 42 days before arrival, without further demand. N.B. In the case of bookings made within 42 days of the commencement of the holiday the full amount must be sent with the booking form. The acknowledgement of the balance (or full) payment will detail arrangements for access to the Property.

4. CANCELLATION COVER

It is a condition of the tenancy that adequate cover against cancellation is maintained. Any cancellation must be made in writing to the Owner with all appropriate accompanying documentation. Following a cancellation there will be no refund of either the deposit or full sum unless the Owner re-lets the property for the cancelled period. If the period is re-let then the Tenant will receive a full refund of the rental paid less a £50.00 administration charge.

5. HOLIDAY TENANCIES

All Holiday tenancies are for a minimum of one week, unless otherwise agreed by the Owner.

6. TOWELS

Towels are not provided. Tenants will need to bring all necessary towels.

7. SIZE & PARTY

The Property is equipped and offered for the number of people stated on the website and parties in excess of these numbers cannot be accepted. The person who completes the booking form certifies that he/she is over 18 years of age, a member of the occupying party and authorised to agree to the booking conditions on behalf of all party members. He/she agrees to take responsibility for all members of the party including any payment default or change in personal circumstances.

8. ARRIVAL & DEPARTURE

The Property is available for occupation no earlier than 4.00pm on the day of arrival and must be vacated by 10.00am at the latest on the day of departure.

9. PROPERTY DESCRIPTION

Within the limitations imposed by the website the Owner believes that the Property is fairly described. Should any further information be required please contact the Owner by phone or e-mail.

10. WITHDRAWAL

In the very unlikely event that the Property is withdrawn, for reasons out of the Owner’s control (e.g. by fire, sale etc.) the Tenancy shall be cancelled and the rent paid shall be refunded. The Tenant shall not be entitled to any further damages although every effort will be made to assist in the search for a suitable alternative for the dates chosen.

11. EQUIPMENT FAILURE

Every effort is made to ensure all items of equipment described and supplied by the Owner are in good working order; however no guarantee is given or liability accepted if breakdowns occur before or during a holiday. Whilst all reasonable efforts will be made to organise repairs or replacements as quickly as possible, delays inevitably do occur, particularly during the main season.

12. TENANTS OBLIGATIONS

i) The Tenant will take all reasonable care of the Property and ensure that the Property and all equipment is left clean at the end of the holiday.

ii) The Tenant shall not do or suffer to be done in or upon the Property any act or thing which may be a nuisance, damage or annoyance to other occupiers of the building of which the Property forms part (where appropriate) or the Owner or the Tenants or occupiers of any adjoining premises.

iii) The Tenant will pay for the replacement of all furniture or household effects lost, destroyed or damaged beyond repair as a consequence of their actions - any damage or breakages to the Property, fittings or equipment must be reported to the Owner immediately.

iv) The Tenant shall not smoke or burn tobacco products or any related substances (legal or otherwise) anywhere inside the Property or in such a position adjacent to the Property so that such emissions could reenter the property through open windows or doors.

13. NOISE & NUISANCE

The Owner accepts no responsibility for work taking place outside the boundary of the holiday Property, nor for noise or nuisance resulting from third party activity over which it has no control or prior knowledge.

14. COMPLAINTS

All complaints must be notified to the Owner immediately to ensure sufficient time is given to investigate and/or take the necessary remedial action. Compensation will not be offered where the Tenant has denied the Owner the opportunity to rectify matters during their holiday.

15. TERMINATION

The Owner reserves the right to terminate the Tenancy immediately if any of the above conditions are not observed.

16. LOST PROPERTY

The personal belongings of the Tenant are the complete responsibility of the Tenant and no liability can be accepted for any loss or damage. Any articles left by the Tenant can be forwarded on receipt of a minimum handling fee of £10.00 plus VAT

17. CONDITIONS

These conditions supercede all those issued before.